Hybrid: Customer-Focused Application Support Engineer

Spectrum IT Recruitment; Fareham; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Spectrum IT Recruitment is seeking a driven Product Support Engineer to join their client in Fareham on a hybrid basis. You will deliver customer-focused software support for business-critical applications and collaborate with developers to implement practical solutions.

You'll troubleshoot tickets, gather RFC requirements, test and document updates, and help drive continuous improvement. The role suits someone with hands-on support experience, strong problem-solving skills, and a proactive,

Qualifications

• Commercial experience in application or software support.
• Strong problem-solving and analytical abilities.
• High attention to detail and organisation.
• Self-motivated with a willingness to learn.

Responsibilities

• Provide technical support and resolve application issues within SLAs.
• Troubleshoot and manage client tickets from start to resolution.
• Collaborate with stakeholders, analysts, and developers.
• Communicate clearly with clients and deliver excellent service.
• Gather requirements for system changes (RFCs) and support delivery.
• Test, document, and support application updates.
• Assist with debugging and improvements (training provided).
• Contribute to team development and continuous improvement.

Skills

Software support

Problem solving

Attention to detail

Self-motivated learner

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

Spectrum IT Recruitment is seeking a driven Product Support Engineer to join their client in Fareham on a hybrid basis. You will deliver customer-focused software support for business-critical applications and collaborate with developers to implement practical solutions.

You'll troubleshoot tickets, gather RFC requirements, test and document updates, and help drive continuous improvement. The role suits someone with hands-on support experience, strong problem-solving skills, and a proactive,