Application Support Engineer

Spectrum IT Recruitment; Fareham; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Spectrum IT Recruitment is seeking a driven Product Support Engineer to join their client in Fareham on a hybrid basis. You will deliver customer-focused software support for business-critical applications and collaborate with developers to implement practical solutions.

You'll troubleshoot tickets, gather RFC requirements, test and document updates, and help drive continuous improvement. The role suits someone with hands-on support experience, strong problem-solving skills, and a proactive,

Qualifications

• Commercial experience in application or software support.
• Strong problem-solving and analytical abilities.
• High attention to detail and organisation.
• Self-motivated with a willingness to learn.

Responsibilities

• Provide technical support and resolve application issues within SLAs.
• Troubleshoot and manage client tickets from start to resolution.
• Collaborate with stakeholders, analysts, and developers.
• Communicate clearly with clients and deliver excellent service.
• Gather requirements for system changes (RFCs) and support delivery.
• Test, document, and support application updates.
• Assist with debugging and improvements (training provided).
• Contribute to team development and continuous improvement.

Skills

Software support

Problem solving

Attention to detail

Self-motivated learner

Tools

Postman

XMLSpy

Visual Studio

Azure DevOps

Git

Job description

Product Support Engineer | Software Support

• Hybrid Working - Fareham, Hampshire

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You'll Be Doing

• Providing technical support and resolving application issues within agreed SLAs
• * Troubleshooting and managing client tickets from start to resolution
• * Working closely with stakeholders, analysts, and developers
• * Communicating clearly with clients and delivering excellent customer service
• * Gathering requirements for system changes (RFCs) and supporting their delivery
• * Testing, documenting, and supporting application updates
• * Assisting with debugging and implementing improvements (training provided)
• * Contributing to team development and continuous improvement initiatives

Skills Required

• Must have commercial experience in application/software support
• Strong problem-solving and analytical skills
• High attention to detail and organisation
• Self-motivated with a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git