Hybrid Customer Experience Improvement Advocate

Pertemps Tm; Exeter; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Pertemps Tm is seeking a Service Improvement Advocate to join our customer-focused team in a hybrid role across Exeter, Weston-super-Mare or Tolvaddon. The position offers a salary of £33,163 per annum and a 37-hour week, Monday to Friday.

The successful candidate will handle customer complaints, drive service improvements and work with colleagues to resolve complex issues, delivering better outcomes for customers and the organisation.

Qualifications

• Experience managing customer complaints or escalated customer enquiries.
• Strong customer service background.
• Excellent communication, investigation and problem-solving skills.
• Ability to build positive relationships across teams.
• Organised, resilient and able to manage a varied workload.

Responsibilities

• Manage customer feedback, complaints and compliments professionally and efficiently
• Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
• Promote best practice in complaint handling and customer service standards
• Identify trends and root causes to support continuous service improvement
• Develop improvement plans that enhance the customer experience

Skills

Experience handling complaints

Strong customer service background

Investigation skills

Relationship building

Organised, resilient workload

Job description

Pertemps Tm is seeking a Service Improvement Advocate to join our customer-focused team in a hybrid role across Exeter, Weston-super-Mare or Tolvaddon. The position offers a salary of £33,163 per annum and a 37-hour week, Monday to Friday.

The successful candidate will handle customer complaints, drive service improvements and work with colleagues to resolve complex issues, delivering better outcomes for customers and the organisation.