Service Improvement Advocate

Pertemps Tm; Exeter; Híbrido; GBP 30.000 - 36.000; Jornada completa

Descripción de la vacante

Pertemps Tm is seeking a Service Improvement Advocate to join our customer-focused team in a hybrid role across Exeter, Weston-super-Mare or Tolvaddon. The position offers a salary of £33,163 per annum and a 37-hour week, Monday to Friday.

The successful candidate will handle customer complaints, drive service improvements and work with colleagues to resolve complex issues, delivering better outcomes for customers and the organisation.

Formación

• Experience managing customer complaints or escalated customer enquiries.
• Strong customer service background.
• Excellent communication, investigation and problem-solving skills.
• Ability to build positive relationships across teams.
• Organised, resilient and able to manage a varied workload.

Responsabilidades

• Manage customer feedback, complaints and compliments professionally and efficiently
• Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
• Promote best practice in complaint handling and customer service standards
• Identify trends and root causes to support continuous service improvement
• Develop improvement plans that enhance the customer experience

Conocimientos

Experience handling complaints

Strong customer service background

Investigation skills

Relationship building

Organised, resilient workload

Descripción del empleo

Service Improvement Advocate

Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)

£33,163 per annum

37 hours per week, Monday–Friday

Fixed-Term Contract until February 2027

Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.

Key Responsibilities

• Manage customer feedback, complaints and compliments professionally and efficiently
• Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes
• Promote best practice in complaint handling and customer service standards
• Identify trends and root causes to support continuous service improvement
• Develop improvement plans that enhance the customer experience

What We're Looking For

• Experience managing customer complaints or escalated customer enquiries
• Strong customer service background
• Excellent communication, investigation and problem-solving skills
• Ability to build positive relationships across teams
• Organised, resilient and able to manage a varied workload

Desirable

• Knowledge of social housing
• Experience producing reports and monitoring performance
• Business Administration or Customer Service qualification
• Experience using booking or scheduling systems

This is a fantastic opportunity to join a customer-focused organisation where you'll play a key role in improving services and making a real difference.