Customer Experience & Service Improvement Coordinator

Pertemps Tm; Westhay; Hybrid; GBP 26,000 - 34,000; Part time

Job summary

Pertemps TM is seeking a Service Improvement Coordinator for a 6 months contract in Weston-super-Mare. The role combines customer service excellence with problem solving to manage feedback, investigate issues, and drive improvements. Hybrid working 2–3 days in the office, ASAP start.

You will need a resilient, empathetic approach, strong analytical skills and the ability to work across teams to turn insights into positive changes for customers and the business.

Qualifications

• Proven experience of managing customer service complaints.
• Previous experience working within a customer service environment.
• Strong resilience and the ability to deal with challenging or sensitive situations.
• A highly empathetic and customer-focused approach.
• Strong investigation, problem-solving and analytical skills.
• The ability to work collaboratively with different teams.

Responsibilities

• Manage customer complaints and feedback professionally and sensitively.
• Work with colleagues to investigate complaints, review evidence and achieve positive resolutions.
• Identify trends and root causes to help improve services and prevent recurring issues.
• Develop improvement plans based on customer feedback.
• Help promote a positive, customer-focused culture across the organisation.
• Provide tailored support to help reduce complaints and improve customer satisfaction.
• Contribute to performance monitoring and service improvement activity.

Skills

Customer service excellence

Complaint handling

Investigation and analysis

Problem-solving

Empathy and customer focus

Collaboration across teams

Resilience

Tools

CRM software

Job description

Pertemps TM is seeking a Service Improvement Coordinator for a 6 months contract in Weston-super-Mare. The role combines customer service excellence with problem solving to manage feedback, investigate issues, and drive improvements. Hybrid working 2–3 days in the office, ASAP start.

You will need a resilient, empathetic approach, strong analytical skills and the ability to work across teams to turn insights into positive changes for customers and the business.