Hybrid Customer Experience Exec - 12 Month Contract

Santander; Milton Keynes; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary £25,000 - £28,000

25 days holiday per annum

Annual bonus

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rate

Job summary

Santander Consumer Finance in the UK is hiring a Customer Experience Executive on a 12-month fixed-term contract to join the Newport Pagnell & Milton Keynes team. You will handle customer queries and complaints via phone, email, live chat and post, explaining procedures and guiding customers to satisfactory resolutions.

You will document interactions, ensure GDPR compliance, and work towards timely response targets while maintaining high service standards in a hybrid workplace with initial

Qualifications

• Customer service experience is required or highly desirable.
• Strong communication skills, both written and verbal.
• Ability to handle complaints and provide appropriate solutions within policy.

Responsibilities

• Handle incoming customer inquiries via phone, email, live chat or post.
• Document discussions and actions clearly while following policy.
• Investigate complaints and liaise with internal/external parties to resolve.
• Ensure GDPR and data protection compliance in all interactions.
• Meet monthly targets and work in a hybrid office environment.

Skills

Customer service

Telephone handling

Complaint handling

Numeracy

Communication

Planning & organisation

Attention to detail

Work under pressure

Initiative

Teamwork

Job description

Santander Consumer Finance in the UK is hiring a Customer Experience Executive on a 12-month fixed-term contract to join the Newport Pagnell & Milton Keynes team. You will handle customer queries and complaints via phone, email, live chat and post, explaining procedures and guiding customers to satisfactory resolutions.

You will document interactions, ensure GDPR compliance, and work towards timely response targets while maintaining high service standards in a hybrid workplace with initial