Hybrid Customer Experience Advisor – Shape Service

RHP Group; Teddington; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension payments doubled by us up to ,

29 days annual leave plus bank holida"

Enhanced family leave

Simply Health level 5 healthcare plan

Generous annual wellbeing allowance

Job summary

RHP Group in South-west London (Teddington) is seeking a customer-focused role to listen to what matters to customers and translate their experiences into real service improvements.

You’ll be a bridge between feedback and change, working with colleagues across the business to ensure services are easier, more welcoming and genuinely responsive. You’ll communicate clearly and empathetically through the complaint process, upholding our values and inclusive behaviours.

Job description

RHP Group in South-west London (Teddington) is seeking a customer-focused role to listen to what matters to customers and translate their experiences into real service improvements.

You’ll be a bridge between feedback and change, working with colleagues across the business to ensure services are easier, more welcoming and genuinely responsive. You’ll communicate clearly and empathetically through the complaint process, upholding our values and inclusive behaviours.