Customer Experience Advisor

RHP Group; Teddington; Híbrido; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension payments doubled by us up to ,

29 days annual leave plus bank holida"

Enhanced family leave

Simply Health level 5 healthcare plan

Generous annual wellbeing allowance

Descripción de la vacante

RHP Group in South-west London (Teddington) is seeking a customer-focused role to listen to what matters to customers and translate their experiences into real service improvements.

You’ll be a bridge between feedback and change, working with colleagues across the business to ensure services are easier, more welcoming and genuinely responsive. You’ll communicate clearly and empathetically through the complaint process, upholding our values and inclusive behaviours.

Descripción del empleo

Location: South-west London (Teddington) with flexibility

Salary per annum: £35,140.00 per annum

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

• Pension payments doubled by us, up to a maximum of 11.3%
• 29 days annual leave plus bank holidays
• Enhanced family leave
• Simply Health level 5 healthcare plan
• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for

You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.

By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.

By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen