Hybrid Customer Experience Advisor – Nottingham

Experian Group; Nottingham; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work

Discretionary bonus

Pension plan

Healthcare (Bupa)

Sharesave

Annual leave 25+8+3

Job summary

Experian in Nottingham is seeking a Customer Service Advisor to support clients and candidates through onboarding and employment screening, handling inbound calls, live chat and email with a Right First Time approach.

The role offers hybrid working with 40% office-based presence, a competitive package including discretionary bonus, pension, healthcare, Sharesave and 25 days of annual leave plus bank holidays and volunteering days.

Qualifications

• Live Chat experience
• Customer Service experience via telephone, email and live chat

Responsibilities

• Handle inbound calls, live chat and email to support onboarding and employment screening journeys.
• Provide excellent customer service with a Right First Time approach.
• Support clients and candidates through onboarding and employment screening processes.

Skills

Live Chat experience

Telephone & Email Support

Job description

Experian in Nottingham is seeking a Customer Service Advisor to support clients and candidates through onboarding and employment screening, handling inbound calls, live chat and email with a Right First Time approach.

The role offers hybrid working with 40% office-based presence, a competitive package including discretionary bonus, pension, healthcare, Sharesave and 25 days of annual leave plus bank holidays and volunteering days.