Customer Service Executive

Experian; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Experian in Nottingham is seeking a Customer Service Advisor to join the Background Checking team. You will handle inbound calls, live chat and email correspondence, supporting clients and candidates through onboarding and the employment screening journey.

The role focuses on delivering exceptional customer service in a friendly team environment, with opportunities to learn new skills within a high-performing team at Experian.

Qualifications

• Previous Customer service experience.
• Experience with Live chat.

Responsibilities

• Handle inbound calls, live chat and email from clients and candidates.
• Support onboarding and employment screening journeys for customers.
• Deliver excellent customer service and create positive experiences from first contact.

Skills

Customer service experience

Live chat experience

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction? We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office. Reporting into the Customer Service Manager, you will be part of an important team within Experian. You will have experience in delivering excellent customer service skills, which you will use to support our clients and customers throughout their onboarding and employment screening journey. You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions. We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team

Qualifications

• Previous Customer service experience
• Experience with Live chat

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affinitive Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.