Customer Care Advisor - Hybrid

Talent Tent; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

33 days holiday

Hybrid working with full kit provided

Discounts with major retailers

Wellbeing perks

Regular incentives and recognition

Job summary

Talent Tent in Nottingham is seeking a Customer Care Advisor to join the complaints team in a fast-paced, customer-first environment. You’ll handle inbound and outbound calls, listen to customers, take ownership, and help deliver fair resolutions in line with FCA guidelines.

The role offers hybrid working with two weeks training, a 37.5 hour week, and a discretionary annual bonus plus performance bonuses. Interviews in Nottingham with a September start and full induction on joining.

Qualifications

• Experience supporting customers, ideally in a phone-based or contact centre role.
• Confidence handling complaints or service issues while staying solution-focused.
• Strong communication skills and resilience under pressure within a regulated environment.

Responsibilities

• Handle inbound and outbound calls with customers to understand feedback and resolve issues.
• Care for customers, take ownership, and ensure fair resolutions in line with FCA guidelines.

Skills

Customer support

Phone-based role

Communication skills

Resilience

Computer literacy

Job description

Customer Care Advisor

Every single application is ready by a human. No AI is used in our decision making process.
2 weeks hybrid training. Lots of flexibility after that with WFH.

Interviews: 19th August 2026 in Nottingham. Start date 28th September.

Key points

• Major UK insurance company (trusted by millions)
• Salary: £25,500 per annum
• Annual discretionary bonus
• Quarterly bonus structure (up to 10% per year based on performance)
• 37.5 hours per week, Mon-Fri shifts between 8am-6pm (no weekends)
• Hybrid role, with all equipment provided
• Full induction training provided (2 weeks, Mon-Fri, 9-5.30)
• Great benefits, career progression and central Nottingham office hub

The role in a nutshell

You’ll join our clientsComplaints team, caring for customers with insurance and service-related concerns. The focus is on listening, taking ownership, and resolving issues fairly and in line with FCA guidelines.

You will be handling inbound and outbound calls, working with customers to fully understand their feedback, and making sure they receive a fair and timely resolution. It’s a fast-paced role, but you’ll be part of a supportive team that values customer outcomes and high standards.

What experience do you need?

You don’t need years of regulated complaints experience, but you do need:

• Experience supporting customers (ideally in a phone-based or contact centre role)
• Confidence handling complaints or service issues
• Strong communication skills and resilience under pressure
• Computer literacy and good attention to detail

The reward

• Discretionary annual bonus + performance bonus.
• 33 days holiday (including bank holidays), with the option to buy more
• Hybrid working with full kit provided
• Discounts with major retailers, gym membership, wellbeing perks
• Regular incentives and recognition
• Ongoing coaching and defined career paths within financial services

Essentials

• You must be based within commuting distance of Nottingham (hybrid role)
• You’ll need a quiet home setup and reliable broadband
• Interviews taking place in person 19th August 2026
• Start date 28th September 2026.
• This is a permanent position.
• The pre-Employment referencing process includes credit and criminal record checks.
• Applications can only be accepted from mainland UK.

Recruitment Process

The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:

1. Online application (5 mins)
2. Call with one of the Talent Tent team to go over the role (10 mins)
3. Follow up video call with Talent Tent to assess your experience in more depth (30 mins)
4. Client onsite interview (60 mins)

We'll need to see proof of your right to work in the UK as part of the process.