Customer Service Advisor

Experian Group; Nottingham; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work

Discretionary bonus

Pension plan

Healthcare (Bupa)

Sharesave

Annual leave 25+8+3

Job summary

Experian in Nottingham is seeking a Customer Service Advisor to support clients and candidates through onboarding and employment screening, handling inbound calls, live chat and email with a Right First Time approach.

The role offers hybrid working with 40% office-based presence, a competitive package including discretionary bonus, pension, healthcare, Sharesave and 25 days of annual leave plus bank holidays and volunteering days.

Qualifications

• Live Chat experience
• Customer Service experience via telephone, email and live chat

Responsibilities

• Handle inbound calls, live chat and email to support onboarding and employment screening journeys.
• Provide excellent customer service with a Right First Time approach.
• Support clients and candidates through onboarding and employment screening processes.

Skills

Live Chat experience

Telephone & Email Support

Job description

Role Overview

Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction?

We are recruiting for a crucial Customer Service Advisor position within our Background Checking team, based in our Nottingham office.

Reporting into the Customer Service Manager, you will be part of an important team within Experian.

You will have experience in delivering excellent customer service skills, which you will use to support our clients and customers throughout their onboarding and employment screening journey.

You will support our clients and candidates through inbound telephone calls, live chat and email correspondence. Adopting a 'Right First Time' approach to all interactions.

We are offering the chance for you to build a career within the Customer Services sector, working within a friendly environment where you will learn new skills and be part of a high-performing team

Experience and Skills

• Live Chat experience
• Customer Service experience via telephone, email and live chat

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff

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Experian Careers - Creating a better tomorrow together