Customer Service Advisor - Background Checks

Experian; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Experian in Nottingham is seeking a Customer Service Advisor to join the Background Checking team. You will handle inbound calls, live chat and email correspondence, supporting clients and candidates through onboarding and the employment screening journey.

The role focuses on delivering exceptional customer service in a friendly team environment, with opportunities to learn new skills within a high-performing team at Experian.

Qualifications

• Previous Customer service experience.
• Experience with Live chat.

Responsibilities

• Handle inbound calls, live chat and email from clients and candidates.
• Support onboarding and employment screening journeys for customers.
• Deliver excellent customer service and create positive experiences from first contact.

Skills

Customer service experience

Live chat experience

Job description

Experian in Nottingham is seeking a Customer Service Advisor to join the Background Checking team. You will handle inbound calls, live chat and email correspondence, supporting clients and candidates through onboarding and the employment screening journey.

The role focuses on delivering exceptional customer service in a friendly team environment, with opportunities to learn new skills within a high-performing team at Experian.