Hybrid Customer Experience Advisor | Flexible Hours

Vivid Housing; Basingstoke; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + BH pro rata

Annual discretionary bonus

Pension 6% match 7–10%

Life assurance 3x salary

Private medical insurance

Medicash health plan

Enhanced parental leave

Counselling & legal/financial info

Employee training & mentoring

Job summary

VIVID Housing is seeking Customer Experience Advisors to join our busy contact centre on a permanent basis. You will work a 37-hour week, with early shifts and a Friday finish, starting in our Basingstoke office and moving to hybrid work after training.

The role focuses on handling high volumes of inbound calls and queries across multiple channels, delivering friendly, efficient service. Ideal candidates will have excellent communication skills, resilience in a fast-paced environment, and a

Qualifications

• Experience delivering high-quality customer service in fast-paced environments.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls and queries through digital channels.
• Provide friendly, efficient first-contact service aiming for right-first-time answers.
• Collaborate with colleagues across teams to resolve customer needs.

Skills

Excellent customer service

Strong communication (verbal)

Written communication

Problem solving

Time management

Computer literate

Tools

CRM software

Job description

VIVID Housing is seeking Customer Experience Advisors to join our busy contact centre on a permanent basis. You will work a 37-hour week, with early shifts and a Friday finish, starting in our Basingstoke office and moving to hybrid work after training.

The role focuses on handling high volumes of inbound calls and queries across multiple channels, delivering friendly, efficient service. Ideal candidates will have excellent communication skills, resilience in a fast-paced environment, and a