Hybrid Customer Experience Advisor

Bromford Housing Group; Wolverhampton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Occupational Health

Menopause champions

Annual health checks

Pension schemes up to 10%

Employee Assistance Programme

Annual allowance £500 for benefits

Generous holiday

CIH qualification funded

Job summary

Bromford Flagship LiveWest (BFL) is seeking Customer Services Advisors to join our growing contact centre. You will be the first point of contact, handling calls, emails and chats with empathy to resolve inquiries and provide accurate information.

You’ll work on a flexible rota with 37.5 hours per week, across weekdays, and enjoy hybrid working across locations and home. We offer training and development to help you deliver outstanding service and progress your career.

Qualifications

• Experience in customer service or call centre is beneficial but not essential.
• Able to handle a variety of channels (phone, email, live chat, digital tools).
• Comfort with technology and learning new systems quickly.

Responsibilities

• Take ownership of customer enquiries from start to finish.
• Provide practical solutions and resolve issues where possible.
• Deliver a professional, empathetic and personalised customer experience.
• Work with colleagues across the organisation to achieve best outcomes.
• Use digital tools and technology to work efficiently and effectively.
• Identify customers needing extra support and ensure they get help.

Skills

Customer service mindset

Communication skills

Calm under pressure

Tech savvy

Ownership & accountability

Collaborative working

Tools

CRM / digital channels

Job description

Bromford Flagship LiveWest (BFL) is seeking Customer Services Advisors to join our growing contact centre. You will be the first point of contact, handling calls, emails and chats with empathy to resolve inquiries and provide accurate information.

You’ll work on a flexible rota with 37.5 hours per week, across weekdays, and enjoy hybrid working across locations and home. We offer training and development to help you deliver outstanding service and progress your career.