Customer Experience Advisor – Hybrid, Repairs & Inquiries

Pinnacle Group Limited; Liverpool; Hybride; GBP 22 000 - 26 000; Plein temps

Résumé du poste

Pinnacle Group Limited in Speke is seeking a Customer Services Advisor to join our Homes Team. You will handle inbound and outbound calls, assist customers with complaints and queries, and ensure repairs are diagnosed and logged accurately in our IT systems.

This full-time role operates on a rotational shift pattern from 7:30am to 9:30pm, Monday to Sunday, with a hybrid model requiring two days remote and office days on Tuesdays, Thursdays and Fridays.

Qualifications

• Strong customer service skills and at least a year’s experience in a customer-facing role.
• Clear verbal and written communication.
• Ability to work with client and supply chain organisations.
• Excellent telephone manner.
• Successful completion of SC security clearance.

Responsabilités

• Handle multiple call types including repairs, general home enquiries and complaint calls, ensuring all complaints are diagnosed accurately and families are provided with an accurate response to their home inquiry.
• Ensure all related repairs are diagnosed, recorded accurately and updated where appropriate within the available IT systems.
• Deliver clear communications with every family member to maximise access opportunities where new appointments are created.
• Proactively communicate with RAMS to ensure transparency of specific family circumstances.
• Ensure no appointments are booked beyond the target time for the appointment and drive speed to achieve earliest resolution.
• Providing impeccable levels of service to the armed forces families.

Connaissances

Customer service

Communication skills

Telephone manner

Experience in customer-facing role

SC security clearance

Description du poste

Pinnacle Group Limited in Speke is seeking a Customer Services Advisor to join our Homes Team. You will handle inbound and outbound calls, assist customers with complaints and queries, and ensure repairs are diagnosed and logged accurately in our IT systems.

This full-time role operates on a rotational shift pattern from 7:30am to 9:30pm, Monday to Sunday, with a hybrid model requiring two days remote and office days on Tuesdays, Thursdays and Fridays.