Hybrid Customer Experience Advisor – Growth & Benefits

Fidelity International; England; Hybrid; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Pension contributions

Private Medical Insurance

Cycle to Work

Gym & Wellness

Parental Leave

Employee Assistance

Hybrid work

Job summary

Fidelity International in Kingswood Fields, Surrey, is seeking a Customer Service Representative in a permanent role. You will support customers across channels, provide clear product explanations, and take ownership of interactions.

You’ll receive comprehensive training and ongoing support, with hybrid working options and strong development focus. The role offers £27,000 plus bonus and benefits across pension, private medical, and wellness programs.

Qualifications

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer-first attitude.

Responsibilities

• Handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Skills

Customer service experience

Phone etiquette

Active listening

Digital tools

Team player

Job description

Fidelity International in Kingswood Fields, Surrey, is seeking a Customer Service Representative in a permanent role. You will support customers across channels, provide clear product explanations, and take ownership of interactions.

You’ll receive comprehensive training and ongoing support, with hybrid working options and strong development focus. The role offers £27,000 plus bonus and benefits across pension, private medical, and wellness programs.