Hybrid Credit & Debt Resolution Specialist - Leicester

Worklane GmbH; Leicester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Octopus Energy Group is hiring a Credit Specialist in its Business Credit Operations. The role supports individuals and businesses in resolving arrears, while developing efficient debt collection processes.

It’s a hybrid position with three days per week in the Leicester office, offering impactful work with a customer-centric approach. You’ll handle payment plans, inbound calls and emails, and leverage data to inform risk-aware decisions, aiming to improve the customer journey and resolve issues

Qualifications

• A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
• Excellent communication skills, forward thinking and the ability to have difficult conversations with empathy.
• Be passionate about customers and always seek to provide a first-class service.
• A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of daily tasks.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
• Answering inbound calls, and responding to customer email inquiries regarding debt, payment plans, and their energy account.
• Providing outrageously good customer service to support our Business customers in leaving our debt collection process.
• Resolve queries from both internal and external third-party partners, maintaining a flexible approach.
• Support in managing warrant activities and ensure we’re maintaining a resolution mindset through disconnection where necessary.
• Assisting the team in utilizing credit reference agency data and financial insights to inform decisions.

Skills

Credit control

Finance

Accounting

Customer service

Communication

Job description

Octopus Energy Group is hiring a Credit Specialist in its Business Credit Operations. The role supports individuals and businesses in resolving arrears, while developing efficient debt collection processes.

It’s a hybrid position with three days per week in the Leicester office, offering impactful work with a customer-centric approach. You’ll handle payment plans, inbound calls and emails, and leverage data to inform risk-aware decisions, aiming to improve the customer journey and resolve issues