Hybrid Debt Negotiator - Fair Settlements & Support

Lowell Group Ltd; Austhorpe; Híbrido; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Flexible benefits 3%

Hybrid working

Free onsite parking

28 days holiday + PH + buy up to five

Life assurance

Wellbeing initiatives

Employee networks

Descripción de la vacante

Lowell Group is seeking a Debt Collection Negotiator in Leeds with a focus on delivering fair repayment plans and excellent service. The role involves phone-based customer interactions, negotiation of settlements, and careful handling of ongoing account records.

You will operate within a supportive, target-driven team and be encouraged to follow established processes while maintaining high attention to detail and empathy toward debtors.

Formación

• Excellent communication skills, both verbal and written, with strong listening and empathy.
• Strong time management and organisational abilities, able to prioritise effectively.
• Team player with the ability to collaborate and contribute in a supportive environment.
• Self-motivated and proactive, capable of working independently without supervision.
• High attention to detail and accuracy, maintaining consistently high work standards.

Responsabilidades

• Speak with customers over the phone, inbound and outbound, to gather information for realistic repayment plans.
• Negotiate settlements and identify vulnerable situations to provide proper support.
• Review and update account records and verify company details online.
• Contact businesses to locate the right contacts and manage correspondence via email, SMS and post.
• Handle cases involving Debt Management Companies and follow processes meticulously.

Conocimientos

Excellent communication

Time management

Team player

Self-motivated

Attention to detail

Descripción del empleo

Lowell Group is seeking a Debt Collection Negotiator in Leeds with a focus on delivering fair repayment plans and excellent service. The role involves phone-based customer interactions, negotiation of settlements, and careful handling of ongoing account records.

You will operate within a supportive, target-driven team and be encouraged to follow established processes while maintaining high attention to detail and empathy toward debtors.