Insurance Customer Advisor & Account Manager (Hybrid)

Tokio Marine HCC – A&H Group; United Kingdom; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work options

Non-contributory pension

Funded private healthcare

25 days holiday (plus bank holidays)

Wellbeing allowance

Free parking

Job summary

Tokio Marine HCC – A&H Group in the UK is seeking a Customer Service Advisor (Account Manager) based in Leicester. The role handles renewals and new applications by phone, email, and online chat, with a focus on delivering outstanding service and accurate information.

Hybrid working enables two days from home; initial in-office training; you will work with a supportive team, meet targets, and keep up to date with insurance products and compliance.

Qualifications

• Experience in delivering amazing customer service.
• Experience with using CRM or equivalent systems.
• Experience in talking to people over the phone.
• Strong active listening skills.
• Ability to use initiative to help our customers.
• Enjoy working in a fast-paced team.
• Motivated to achieve positive results and reach targets.
• Basic knowledge of Microsoft packages.

Responsibilities

• Contacting existing customers regarding renewal applications.
• Assist new and existing customers with queries via phone, email and online chat.
• Providing product information to new and existing customers.
• Assisting customers with administrative changes such as cancellations and updating contact details.
• Up-sell and cross-sell additional products.
• Liaise with underwriters regarding new insurance proposals.
• Adhere to compliance requirements.
• To maintain a high degree of product knowledge.
• No cold calling involved.

Skills

Customer service

CRM software

Phone communication

Active listening

Initiative

Team collaboration

Targets

Microsoft Office

Tools

CRM system

Microsoft Office

Job description

Tokio Marine HCC – A&H Group in the UK is seeking a Customer Service Advisor (Account Manager) based in Leicester. The role handles renewals and new applications by phone, email, and online chat, with a focus on delivering outstanding service and accurate information.

Hybrid working enables two days from home; initial in-office training; you will work with a supportive team, meet targets, and keep up to date with insurance products and compliance.