Hybrid Customer Account Specialist (Remote Options)

Eaton; England; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working hours

Annual mentoring programme

Ongoing learning opportunities

Job summary

Eaton is seeking a Customer Service Representative for their Wimborne site in the United Kingdom. This role involves maintaining customer relations, processing orders, and generating quotations. Ideal candidates should have strong customer service experience and be adaptable to a hybrid working model after initial onboarding.

The position focuses on building strong customer relationships while ensuring compliance with internal procedures. Candidates must be eligible for security clearance.

Qualifications

• Minimum of 5 GCSEs (A*–C). Degree-level education beneficial but not required.
• Strong customer service background.
• Experience processing quotations and communicating them to customers.

Responsibilities

• Interact with customers to provide and process information.
• Maintain regular communications with customers over the phone.
• Close orders and handle transactions.
• Generate and provide quotations.
• Act as primary point of contact for spares and repairs orders.
• Manage orders according to requested dates.

Skills

Customer service principles and practices

Account management

Administrative procedures

Microsoft Word

Microsoft Excel

CRM and MRP systems

Education

Minimum of 5 GCSEs (A*–C)

Degree-level education

Job description

Eaton is seeking a Customer Service Representative for their Wimborne site in the United Kingdom. This role involves maintaining customer relations, processing orders, and generating quotations. Ideal candidates should have strong customer service experience and be adaptable to a hybrid working model after initial onboarding.

The position focuses on building strong customer relationships while ensuring compliance with internal procedures. Candidates must be eligible for security clearance.