Hybrid Customer Account Manager | Service Excellence

Acorn by Synergie; Bedwas; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Hybrid working after probation

37-hour working week

Friendly team environment

Ongoing training and development

Job summary

Acorn by Synergie in Caerphilly is seeking a Customer Account Manager to join a friendly team. You will provide general and technical advice to customers via telephone and email, process customer orders, respond to enquiries and resolve complaints while maintaining a professional approach at all times.

The role involves working closely with customers and internal departments to ensure orders are processed efficiently, deadlines are met and service standards are maintained.

Qualifications

• Customer-focused approach and ability to provide clear information.
• Excellent communication skills at all levels.
• Strong organisational skills to manage workloads and deadlines.
• Strong relationship-building skills with internal and external stakeholders.
• Strong analytical skills to resolve issues and improve processes.
• Ability to work effectively as part of a team.

Responsibilities

• Provide general and technical advice to customers via telephone and email.
• Process customer orders, respond to enquiries and resolve customer complaints professionally.
• Deal with a range of customers daily, providing information, advice and support.
• Work collaboratively with the team to deliver an excellent customer experience.
• Maintain a professional telephone manner with internal and external customers.
• Take proactive action to minimise order delays and keep customers informed.
• Update customer records in real time and ensure accuracy of account details and order statuses.
• Communicate potential impacts of decisions to colleagues and other departments.
• Stay informed of industry developments and pursue ongoing training and development.
• Follow quality standards and company procedures.

Skills

Customer focus

Communication

Teamwork

Organisation

Relationship building

Analytical skills

Tools

Microsoft Office

Job description

Acorn by Synergie in Caerphilly is seeking a Customer Account Manager to join a friendly team. You will provide general and technical advice to customers via telephone and email, process customer orders, respond to enquiries and resolve complaints while maintaining a professional approach at all times.

The role involves working closely with customers and internal departments to ensure orders are processed efficiently, deadlines are met and service standards are maintained.