Hybrid CRM Journey Specialist - Dynamics 365

Woodland Trust; South Kesteven; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Enhanced Employer Pension

Life Assurance

Flexible and hybrid working options (7

Buy and sell holiday scheme

Enhanced parental pay

Employee assistance programme

Job summary

The Woodland Trust is seeking a Supporter Journey Executive to build, configure and deploy supporter journeys using Dynamics 365/CRM tools. This hybrid role combines home working with monthly attendance at the Grantham head office.

You will optimise journeys, run A/B tests, and support internal users with practical system improvements while ensuring accuracy and timely delivery of workload.

Qualifications

• Experience building and delivering supporter journeys or campaigns.
• Knowledge of marketing automation and customer lifecycle journeys.
• Experience conducting A/B testing and optimisation.
• Experience working with CRM systems such as Microsoft Dynamics 365.
• Strong prioritisation skills with the ability to manage multiple deadlines.
• Knowledge of data selection, segmentation and marketing operations.

Responsibilities

• Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
• Support setup and refinement of triggers, workflows and conditional text.
• Troubleshoot journey issues and provide resolutions to operational blockers.
• Design and execute journey tests including A/B testing, segment testing and trigger testing.
• Identify opportunities to simplify or improve processes within the system and provide practical support and advice to internal users.
• Ensure accuracy, consistency and timely delivery throughout your workload.

Skills

Journey building

Collaboration

Marketing automation

A/B testing

CRM systems

Prioritisation

Data segmentation

Tools

Microsoft Dynamics 365

Job description

The Woodland Trust is seeking a Supporter Journey Executive to build, configure and deploy supporter journeys using Dynamics 365/CRM tools. This hybrid role combines home working with monthly attendance at the Grantham head office.

You will optimise journeys, run A/B tests, and support internal users with practical system improvements while ensuring accuracy and timely delivery of workload.