Supporter Journey Executive - CRM

The Woodland Trust; Grantham; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible and hybrid working (7am-7pm)

25 days annual leave + BH pro rata

Buy and sell holiday scheme

Employee assistance programme

Job summary

The Woodland Trust in the United Kingdom is seeking a Supporter Journey Executive to design, implement and optimise supporter journeys using Dynamics 365/CRM tools. This hybrid role blends home working with monthly attendance at our Grantham head office in Lincolnshire.

You will build, deploy and refine journeys, run A/B tests, troubleshoot issues and help internal colleagues improve processes, with a strong emphasis on accuracy and timely delivery.

Qualifications

• Experience building and delivering supporter journeys or campaigns.
• Strong collaboration and stakeholder communication.
• Knowledge of marketing automation and customer lifecycle journeys.
• Experience with A/B testing and optimisation.
• Experience with CRM systems such as Microsoft Dynamics 365.
• Strong prioritisation and ability to manage deadlines.
• Knowledge of data selection and segmentation.

Responsibilities

• Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
• Support setup and refinement of triggers, workflows and conditional text.
• Troubleshoot journey issues and provide resolutions to blockers.
• Design and execute journey tests including A/B testing and segmentation.
• Identify opportunities to simplify or improve processes within the system and advise internal users.
• Ensure accuracy, consistency and timely delivery of workload.
• Hybrid role with monthly head office attendance at Grantham, Lincolnshire.
• Fixed-term contract for 9 months.

Skills

Journey building

Collaboration

Marketing automation knowledge

A/B testing

CRM systems (Dynamics 365)

Prioritisation

Data selection & segmentation

Tools

Dynamics 365 CRM

Job description

The Woodland Trust is looking for a Supporter Journey Executive to provide technical support, deliver and optimise supporter journeys.

The Role:

• Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
• Support set up and refinement of triggers, workflows and conditional text.
• Troubleshoot any journey issues and provide resolutions to operational blockers.
• Design and execute journey tests including A/B testing, segment testing and trigger testing.
• Identify opportunities to simplify or improve processes within the system and provide practical support and advice to internal users.
• Ensure accuracy, consistency and timely delivery throughout your workload.
• This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average.
• This is a fixed term contract for 9 months.

The Candidate:

• Experience building and delivering supporter/customer journeys or campaigns.
• Strong collaboration skills with the ability to communicate effectively with internal and external stakeholders.
• Knowledge of marketing automation and customer lifecycle journeys.
• Experience conducting A/B testing and optimisation.
• Experience working with CRM systems such as Microsoft Dynamics 365.
• Strong prioritisation skills with the ability to manage multiple deadlines.
• Knowledge of data selection, segmentation and marketing operations.

Joining our team means you'll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities.

Benefits and Wellbeing:

• Flexible and hybrid working options (7am - 7pm)
• Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
• Buy and sell holiday scheme
• Employee assistance programme

To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don't ask applicants to state their current pay or expectations. If you choose to apply, we'll take that as confirmation that the advertised salary meets your expectations.

About Us:

The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.

Our commitment to Diversity and Inclusion:

To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):

We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

For queries about this role, reasonable adjustments, or support with your application, please contact: [e-mail]