CRM Journey Lead – Supporter Campaigns (Dynamics 365)

Woodland Trust; Grantham; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Enhanced Employer Pension

Life Assurance

Flexible and hybrid working options (7

Generous annual leave - 25 Days plus

Buy and sell holiday scheme

Enhanced parental pay

Employee assistance programme

Job summary

The Woodland Trust is seeking a Supporter Journey Executive to design, deploy and optimise supporter journeys using Dynamics 365/CRM tools. This hybrid role combines home working with monthly attendance at the Grantham head office in Lincolnshire.

You will configure triggers and workflows, run A/B and segmentation tests, troubleshoot issues and guide internal users to improve processes while ensuring accuracy and timely delivery.

Qualifications

• Experience building and delivering supporter/customer journeys or campaigns.
• Strong collaboration skills with the ability to communicate effectively with internal and external stakeholders.
• Knowledge of marketing automation and customer lifecycle journeys.
• Experience conducting A/B testing and optimisation.
• Experience working with CRM systems such as Microsoft Dynamics 365.
• Strong prioritisation skills with the ability to manage multiple deadlines.
• Knowledge of data selection, segmentation and marketing operations.

Responsibilities

• Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
• Support set up and refinement of triggers, workflows and conditional text.
• Troubleshoot any journey issues and provide resolutions to operational blockers.
• Design and execute journey tests including A/B testing, segment testing and trigger testing.
• Identify opportunities to simplify or improve processes within the system and provide practical support and advice to internal users.
• Ensure accuracy, consistency and timely delivery throughout your workload.

Skills

Supporter journeys

Dynamics 365

A/B testing

Stakeholder communication

Marketing automation

Data segmentation

Tools

Dynamics 365

Job description

The Woodland Trust is seeking a Supporter Journey Executive to design, deploy and optimise supporter journeys using Dynamics 365/CRM tools. This hybrid role combines home working with monthly attendance at the Grantham head office in Lincolnshire.

You will configure triggers and workflows, run A/B and segmentation tests, troubleshoot issues and guide internal users to improve processes while ensuring accuracy and timely delivery.