Hybrid CRM Administrator - Dynamics 365 & Data Quality

The Michael Klein Group; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

37 days annual leave

Pension salary exchange

Employee assistance programme

Parental leave

Flexible working

Job summary

Chatham House is seeking a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This role supports colleagues across the organisation in using the CRM effectively and confidently.

You will handle data imports, troubleshoot issues, and contribute to data quality and CRM process improvements while working in a hybrid London office, onsite at least two days a week.

Qualifications

• Experience with Microsoft Dynamics 365, data querying, views and lists, and importing data from Excel/CSV.
• Strong troubleshooting, data protection, GDPR knowledge, and stakeholder relationship skills.
• Experience with Power Platform, workflow creation, SQL, and ticketing systems desirable.

Responsibilities

• Maintain and support Microsoft Dynamics 365 CRM to meet user needs.
• Monitor, investigate and troubleshoot data and system issues including transactions, events, and third-party integrations.
• Import data from Excel, CSV and text files with quality mapping.
• Provide segmented data in response to user briefs and support CRM data use.
• Improve CRM data quality and support CRM processes and operations.

Skills

Data skills

Troubleshooting

Stakeholder engagement

Tools

Microsoft Dynamics 365

Power Platform

SQL

DevOps or ticketing system

Job description

Chatham House is seeking a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This role supports colleagues across the organisation in using the CRM effectively and confidently.

You will handle data imports, troubleshoot issues, and contribute to data quality and CRM process improvements while working in a hybrid London office, onsite at least two days a week.