Hybrid Credit Hire Claims Specialist

The Automobile Association; Tunbridge Wells; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + holidays

Worksave pension scheme

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Learning and development opportunities

Employee Assistance Programme & 24/7GP

Job summary

The Automobile Association in Tunbridge Wells is hiring a Credit Hire Claims Advisor to manage a portfolio of credit hire claims from investigation through to settlement or litigation. The role offers hybrid working with three days in the office and standard 37.5‑hour week.

Key duties include liability investigations, defending credit hire claims, and negotiating to control indemnity spend while liaising with CHOs, insurers, solicitors and customers.

Qualifications

• Proven experience handling liability motor claims (essential)
• Strong working knowledge of defending credit hire claims (desirable)
• Confident negotiator with a track record of controlling indemnity spend
• Understanding of credit hire principles

Responsibilities

• Managing and defending a portfolio of credit hire claims
• Conducting liability and indemnity investigations
• Identifying opportunities to reduce hire duration and cost
• Negotiating using evidence-based arguments
• Liaising with CHOs, insurers, solicitors and customers
• Preparing files for litigation and working with panel solicitors
• Maintaining reserves and financial exposure controls

Job description

The Automobile Association in Tunbridge Wells is hiring a Credit Hire Claims Advisor to manage a portfolio of credit hire claims from investigation through to settlement or litigation. The role offers hybrid working with three days in the office and standard 37.5‑hour week.

Key duties include liability investigations, defending credit hire claims, and negotiating to control indemnity spend while liaising with CHOs, insurers, solicitors and customers.