Credit Hire Claims Specialist | Hybrid | High-Value Cases

Horwich Farrelly; Manchester; Hybrid; GBP 25,000 - 42,000; Full time

Benefits offered by this job

25 days' annual leave

Life Insurance & Income Protection

Private Medical Insurance

Employee Assistance Programme

Pension Scheme

Hybrid & Flexible Working Options

Discounted Gym Membership

Flu & Eyecare Vouchers

Job summary

Horwich Farrelly in the United Kingdom is seeking a Credit Hire Claims Handler to manage a caseload of pre-litigated delegated authority credit hire claims, investigating legitimacy and supporting insurer clients across our Birmingham/Hybrid setup.

You will work in a collaborative team, gaining exposure to claims up to £100,000 and opportunities for continued career development. Strong communication, analytical and fraud-detection skills are essential for success in this role.

Qualifications

• Experience handling delegated authority claims or credit hire claims.
• Understanding credit hire litigation and fraud detection.
• Knowledge of insurance claims handling processes.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proactive and self-motivated approach to work.
• Thrives in a fast-paced, target-driven environment.
• Strong organisational skills and attention to detail.
• Team-oriented mindset with willingness to contribute to wider initiatives.

Responsibilities

• Managing a caseload of pre-litigated credit hire claims.
• Investigating claims to identify fraud indicators and assess claim validity.
• Liaising with credit hire companies, insurer clients and other stakeholders.
• Contributing to claims strategy and client engagement activities.
• Maintaining accurate records, case management systems and updates.
• Working collaboratively with colleagues and supporting departmental initiatives.
• Supporting HF's values through participation in wellbeing, charity and engagement activities.

Skills

Delegated authority

Fraud detection

Insurance claims handling

Analytical thinking

Communication skills

Teamwork

Job description

Horwich Farrelly in the United Kingdom is seeking a Credit Hire Claims Handler to manage a caseload of pre-litigated delegated authority credit hire claims, investigating legitimacy and supporting insurer clients across our Birmingham/Hybrid setup.

You will work in a collaborative team, gaining exposure to claims up to £100,000 and opportunities for continued career development. Strong communication, analytical and fraud-detection skills are essential for success in this role.