Credit Hire Claims Strategist

The Automobile Association; Royal Tunbridge Wells; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + holidays

Worksave pension scheme

Free AA breakdown membership from Day

Discounts on AA products

Employee discount scheme - car salary"

Company funded life assurance

Learning and development opportunities

Employee Assistance Programme and 24/7

Job summary

The AA is looking for a Credit Hire Handler to manage a portfolio of credit hire claims from investigation through to settlement or litigation. Your focus will be reducing indemnity spend, minimising litigation risk, delivering fair, commercially sound outcomes, and keeping customers informed and supported.

You'll conduct liability investigations, challenge rates and periods with evidence-based negotiation, and liaise with CHOs, insurers, solicitors and customers while maintaining reserves and

Qualifications

• Proven experience handling liability motor claims (essential).
• Strong negotiation and evidence-based argumentation skills.
• Ability to manage a portfolio independently and meet deadlines.

Responsibilities

• Managing and defending a portfolio of credit hire claims
• Conducting detailed liability and indemnity investigations
• Identifying intervention opportunities to reduce hire duration and cost
• Challenging rates, need, and period arguments using evidence-based negotiation
• Liaising confidently with CHOs, third-party insurers, solicitors and customers
• Preparing files for litigation and working closely with panel solicitors
• Maintaining accurate reserves and financial exposure controls
• Proven experience handling liability motor claims (essential)
• Strong working knowledge of defending credit hire claims (highly desirable)
• Confident negotiator with a track record of controlling indemnity spend
• Strong technical understanding of credit hire principles
• Ability to manage workload independently and prioritise effectively
• Resilience and sound judgement under pressure

Skills

Negotiation

Evidence-based investigation

Liability motor claims experience

Stakeholder liaison

Job description

The AA is looking for a Credit Hire Handler to manage a portfolio of credit hire claims from investigation through to settlement or litigation. Your focus will be reducing indemnity spend, minimising litigation risk, delivering fair, commercially sound outcomes, and keeping customers informed and supported.

You'll conduct liability investigations, challenge rates and periods with evidence-based negotiation, and liaise with CHOs, insurers, solicitors and customers while maintaining reserves and