Credit Hire Claims Advisor

The Automobile Association; Royal Tunbridge Wells; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave + holidays

Worksave pension scheme

Free AA breakdown membership from Day

Discounts on AA products

Employee discount scheme - car salary"

Company funded life assurance

Learning and development opportunities

Employee Assistance Programme and 24/7

Job summary

The AA is looking for a Credit Hire Handler to manage a portfolio of credit hire claims from investigation through to settlement or litigation. Your focus will be reducing indemnity spend, minimising litigation risk, delivering fair, commercially sound outcomes, and keeping customers informed and supported.

You'll conduct liability investigations, challenge rates and periods with evidence-based negotiation, and liaise with CHOs, insurers, solicitors and customers while maintaining reserves and

Qualifications

• Proven experience handling liability motor claims (essential).
• Strong negotiation and evidence-based argumentation skills.
• Ability to manage a portfolio independently and meet deadlines.

Responsibilities

• Managing and defending a portfolio of credit hire claims
• Conducting detailed liability and indemnity investigations
• Identifying intervention opportunities to reduce hire duration and cost
• Challenging rates, need, and period arguments using evidence-based negotiation
• Liaising confidently with CHOs, third-party insurers, solicitors and customers
• Preparing files for litigation and working closely with panel solicitors
• Maintaining accurate reserves and financial exposure controls
• Proven experience handling liability motor claims (essential)
• Strong working knowledge of defending credit hire claims (highly desirable)
• Confident negotiator with a track record of controlling indemnity spend
• Strong technical understanding of credit hire principles
• Ability to manage workload independently and prioritise effectively
• Resilience and sound judgement under pressure

Skills

Negotiation

Evidence-based investigation

Liability motor claims experience

Stakeholder liaison

Job description

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Ready to join us?, As a Credit Hire Handler, you'll manage a portfolio of credit hire claims presented against us, with full ownership from investigation through to settlement or litigation. Your focus will be clear:

• Reduce indemnity spend
• Minimise litigation risk
• Deliver fair, commercially sound outcomes
• Keep customers informed and supported

This is a role for someone who understands strategy, evidence, and negotiation not just process.

What will I be doing?

• Managing and defending a portfolio of credit hire claims
• Conducting detailed liability and indemnity investigations
• Identifying intervention opportunities to reduce hire duration and cost
• Challenging rates, need, and period arguments using evidence-based negotiation
• Liaising confidently with CHOs, third-party insurers, solicitors and customers
• Preparing files for litigation and working closely with panel solicitors
• Maintaining accurate reserves and financial exposure controls
• Proven experience handling liability motor claims (essential)
• Strong working knowledge of defending credit hire claims (highly desirable)
• Confident negotiator with a track record of controlling indemnity spend
• Strong technical understanding of credit hire principles
• Ability to manage workload independently and prioritise effectively
• Resilience and sound judgement under pressure

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.