Hybrid Council Tax Officer

NPT Pass; Neath; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Neath Port Talbot Council is seeking a Council Tax Officer to assist taxpayers with inquiries related to billing and collections. The role entails ensuring accurate billing, providing excellent customer service, and managing account amendments. Successful candidates will have strong computer skills and relevant customer service experience. This position offers hybrid working, a competitive pension package, and various employee benefits.

Benefits

Generous holiday entitlement

Employee Assistance Programme

Local Government Pension Scheme with 22.4% employer contributions

Discounted gym membership with Celtic Leisure

Development opportunities

Qualifications

• Proven experience in a busy team environment.
• Experience dealing with the public in a customer-facing role.

Responsibilities

• Assist taxpayers with billing and collection queries.
• Ensure accurate billing and application of discounts.
• Process amendments to accounts and manage direct debits.

Skills

Excellent computer skills

Customer service experience

Ability to work under tight deadlines

Tools

Microsoft Office

Job description

Neath Port Talbot Council is seeking a Council Tax Officer to assist taxpayers with inquiries related to billing and collections. The role entails ensuring accurate billing, providing excellent customer service, and managing account amendments. Successful candidates will have strong computer skills and relevant customer service experience. This position offers hybrid working, a competitive pension package, and various employee benefits.