Continuous Improvement Manager

Intact Insurance (previously RSA); Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Pension up to 11%

Hybrid working

25 days leave

Job summary

Intact Insurance is seeking a senior leader to drive continuous improvement across Commercial Lines. You will own CI strategy, deliver programmes, govern methodology, and develop a team of CI Business Partners to achieve measurable benefits.

Hybrid role based in Manchester or Glasgow, working in a matrixed, regulated environment with a focus on performance, efficiency and process optimisation; strong leadership and analytics are essential.

Qualifications

• Solid experience in continuous improvement, Lean or process optimisation.
• Proven ability to deliver change and measurable benefits in complex environments.
• Leadership and coaching skills to develop teams and capability.
• Strong analytical and problem‑solving skills with action orientation.
• Experience working across matrixed, regulated organisations.

Responsibilities

• Own the continuous improvement strategy aligned to priorities and service outcomes.
• Lead delivery of CI programmes, prioritising activity for maximum impact.
• Oversee CI governance, methodology and benefit tracking with measurable outcomes.
• Lead and develop a team of CI Business Partners delivering high‑quality work.
• Identify and resolve performance issues and process inefficiencies.
• Act as escalation point to remove delivery barriers and ensure progress.

Skills

Continuous improvement

Lean

Leadership & coaching

Analytical thinking

Matrixed/regulatory experience

Job description

This role is to be based hybrid in either Manchester or Glasgow

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

This role is within Operational Excellence and reports to the Director Operational Excellence & Performance. This role is responsible for leading continuous improvement across Commercial Lines, driving process optimisation, efficiency and performance through structured delivery and capability development.

The role is accountable for team performance within a defined business area or specialised function, ensuring operational goals are met through effective leadership, resource planning, and process optimisation.

You’ll make an impact by:

• Owns the continuous improvement strategy, ensuring alignment to business priorities and service outcomes.
• Leads delivery of CI programmes, prioritising activity to maximise impact.
• Oversees CI governance, methodology and benefit tracking, ensuring consistency and measurable outcomes.
• Leads and develops a team of CI Business Partners, building capability and driving high-quality delivery.
• Identifies and resolves performance issues and process inefficiencies, shaping sustainable improvements.
• Acts as escalation point to remove delivery barriers and ensure progress.

Your skills and experience:

• Solid experience in continuous improvement, Lean or process optimisation.
• Proven capability to deliver change and measurable benefits in complex environments.
• Considerable leadership and coaching skills, developing teams and capability.
• Solid analytical and problem-solving skills, with ability to translate insight into action.
• Experience working across matrixed, regulated organisations.

Why You’ll Love It Here:

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.