Hybrid Contact Centre Rep – Part-Time

Ashdown People; Newcastle upon Tyne; Hybrid; AUD 34,000 - 44,000; Part time

Job summary

Hunter Water in Newcastle is seeking a Customer Service focused Contact Centre Representative to join our team on a part-time ongoing casual basis. The role supports first-contact resolution across voice, digital, email, and in-person channels, with four half-day shifts per week.

You'll be the friendly, knowledgeable face customers rely on, navigating multiple systems and raising issues as needed, while committing to reliable attendance and contributing to continuous improvement within the

Qualifications

• 1–2 years of contact centre or customer service experience.
• Ability to interpret data and explain it clearly to customers.
• Comfort navigating multiple systems and telephony tools.

Responsibilities

• Provide high-quality first-contact service across voice, digital, email, and face-to-face channels.
• Identify complex enquiries requiring escalation for timely resolution.
• Proactively enhance the customer experience beyond expectations.
• Attend regular quality assessments and performance discussions.
• Support continuous improvement in the Contact Centre.

Skills

Customer service

Data interpretation

Multi-system navigation

Attendance reliability

Tools

CRM software

Job description

Hunter Water in Newcastle is seeking a Customer Service focused Contact Centre Representative to join our team on a part-time ongoing casual basis. The role supports first-contact resolution across voice, digital, email, and in-person channels, with four half-day shifts per week.

You'll be the friendly, knowledgeable face customers rely on, navigating multiple systems and raising issues as needed, while committing to reliable attendance and contributing to continuous improvement within the