Travel Support Specialist - Flexible Hours

Hjbtravels; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full-ty

Growth opportunities within the travel

Job summary

Hjbtravels in Newcastle upon Tyne is seeking a Customer Service Representative to support clients in the travel industry. You will handle inquiries and guide customers through bookings with a focus on outstanding service.

You will respond to calls and emails, provide destination information, and ensure a smooth experience from start to finish, while learning our systems and policies. This role offers training, flexible options (part or full time), a collaborative team, and growth opportunities

Qualifications

• Strong communication and interpersonal skills (must)
• Customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Computer literacy

Attention to detail

Interest in travel

Job description

Hjbtravels in Newcastle upon Tyne is seeking a Customer Service Representative to support clients in the travel industry. You will handle inquiries and guide customers through bookings with a focus on outstanding service.

You will respond to calls and emails, provide destination information, and ensure a smooth experience from start to finish, while learning our systems and policies. This role offers training, flexible options (part or full time), a collaborative team, and growth opportunities