Hybrid Contact Centre Advisor – Help People, Solve Issues

Confidential; England; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Stonewater is hiring a Contact Centre Advisor. The role covers enquiries across repairs, income, tenancy management, lettings and allocations, delivering first-time resolutions with excellent service. The position supports a hybrid working model, starting office-based and moving to home after probation.

We offer three permanent full-time roles (37.5 hours) and one permanent part-time role (30 hours). You’ll join a friendly team that values growth, learning and community impact in housing

Qualifications

• Able to deliver an excellent customer service experience.
• Thrive under pressure and enjoy helping people.
• Resilient, empathetic and a great communicator.
• Organised, focused and able to meet targets.
• Confident using multiple systems.

Responsibilities

• Take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations.
• Provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living.

Skills

Customer service

Communication

Problem solving

Resilience

Leadership

Technology

CRM systems

Tools

CRM systems

Job description

Stonewater is hiring a Contact Centre Advisor. The role covers enquiries across repairs, income, tenancy management, lettings and allocations, delivering first-time resolutions with excellent service. The position supports a hybrid working model, starting office-based and moving to home after probation.

We offer three permanent full-time roles (37.5 hours) and one permanent part-time role (30 hours). You’ll join a friendly team that values growth, learning and community impact in housing