Community Housing Officer – Tenancy & Neighbourhood Support

Stonewater; England; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Stonewater is seeking a customer‑facing housing professional to manage local tenancies and build trusted community links. You will own a defined patch, ensuring responsive, compliant services and proactive issue resolution to help residents sustain their homes.

Role requires experience in housing management, strong communication, and the ability to work independently, including occasional out‑of‑hours shifts. Stonewater emphasizes a trauma‑informed, person‑centred approach.

Qualifications

• Experience of housing management or a similar customer-facing role.
• Knowledge of housing legislation, safeguarding, ASB and welfare reform.
• Strong communication and influencing skills, able to stay calm under pressure.
• Customer-focused mindset with commitment to equality and trauma-informed practice.

Responsabilités

• Manage full tenancy lifecycle from sign-up to end of tenancy.
• Handle tenancy changes, mutual exchanges and investigations into breaches or fraud.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood and environmental issues.
• Manage low-level anti-social behaviour and neighbour disputes.
• Identify vulnerability, safeguarding and non-access cases.
• Complete fire risk assessments and monitor health and safety issues.
• Investigate complaints and learn from outcomes to improve services.
• Collaborate with local authorities and external agencies to support customers.

Connaissances

Housing management

Customer-facing

Communication skills

Digital systems

Out-of-hours availability

Description du poste

Stonewater is seeking a customer‑facing housing professional to manage local tenancies and build trusted community links. You will own a defined patch, ensuring responsive, compliant services and proactive issue resolution to help residents sustain their homes.

Role requires experience in housing management, strong communication, and the ability to work independently, including occasional out‑of‑hours shifts. Stonewater emphasizes a trauma‑informed, person‑centred approach.