Housing Customer Service Advisor | Hybrid & Growth

Places for People; Preston; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training provided

Hybrid working – 3 days in the office,

Job summary

Places for People, the UK's leading Social Enterprise, is seeking Customer Service Advisors for its Customer Contact Centre. You will support housing applications, triage repairs, and handle difficult conversations, with comprehensive training and clear progression routes into Supporting Housing or Digital Inclusion roles.

Shifts run 8am–10pm, 7.25 hours per day, and operate on a weekend rota. We offer hybrid working (3 days in the office, 2 from home) and a supportive environment to grow your

Qualifications

• Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.

Responsibilities

• Deliver first-class customer service to a diverse range of housing customers.
• Assist customers with housing applications and repair issues, guiding them through processes.
• Handle challenging conversations professionally and with empathy.

Skills

Customer service

Communication

Problem solving

Job description

Places for People, the UK's leading Social Enterprise, is seeking Customer Service Advisors for its Customer Contact Centre. You will support housing applications, triage repairs, and handle difficult conversations, with comprehensive training and clear progression routes into Supporting Housing or Digital Inclusion roles.

Shifts run 8am–10pm, 7.25 hours per day, and operate on a weekend rota. We offer hybrid working (3 days in the office, 2 from home) and a supportive environment to grow your