Customer Service Advisor – Hybrid Front‑Line Support

Stockport; Stockport; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Good Employment Charter

Job summary

Stockport Council is hiring a Customer Service Officer in a fully qualified contact centre team. The role handles inbound calls and front-of-house duties, guiding customers through services with accuracy and courtesy.

The post involves updating electronic records, following council policies, and providing clear information. Training is provided and there is a focus on delivering a positive public service experience.

Qualifications

• No previous contact centre experience is required.
• You are friendly, reliable and eager to learn.
• You can communicate with a wide range of people and follow processes with care.

Responsibilities

• Provide customer support through inbound telephone enquiries and front-of-house reception duties.
• Update and maintain electronic records and process information accurately.
• Assist customers to access the services they need in line with policies and standards.
• Contribute to a professional, helpful service and maintain confidentiality.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Tools

Microsoft Office

Case management systems

Job description

Stockport Council is hiring a Customer Service Officer in a fully qualified contact centre team. The role handles inbound calls and front-of-house duties, guiding customers through services with accuracy and courtesy.

The post involves updating electronic records, following council policies, and providing clear information. Training is provided and there is a focus on delivering a positive public service experience.