Homebuyer Experience Care Coordinator

Barratt Developments PLC; Ebbsfleet; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover

26 days holiday

Job summary

Barratt Developments PLC is seeking a Customer Care Coordinator to support the Head of Customer Care in resolving customer issues and coordinating departmental administration. You will handle calls, emails, and social media responses, ensure timely updates, and liaise with Site Management, technicians and subcontractors to deliver high-quality post-sale service.

Ideal candidates have experience in secretarial/administration roles, strong communication skills, proficiency with MS Office, and the

Qualifications

• Experience in a professional secretarial/administration role.
• Experience in demanding, fast-paced customer service.
• Excellent written and verbal communication skills.
• MS Office proficiency with strong keyboard skills.
• Team player who supports colleagues.
• Assertive, tenacious with ability to influence others.
• Self-disciplined with strong time management.
• Able to multi-task and work under pressure.
• Professional, assertive and pleasant when dealing with customers.

Responsibilities

• Ensure compliance with SHE policies prioritising safety.
• Adhere to Barratt Redrow customer care policies and procedures.
• Handle contacts via calls, emails, online, and social media; log in IT system.
• Coordinate to provide telephone cover throughout the day.
• Arrange inspection of remedial enquiries for valid warranty issues.
• Liaise with Site Management, Customer Care Technicians and subcontractors to complete works under NHBC Buildmark.
• Communicate defects to appropriate personnel cost-effectively.
• Use IT reporting to monitor defect resolution and flag underperformance.
• Order materials with Commercial/Buying for defect resolution; apply contra charges where applicable.
• Respond to all customer enquiries or concerns.
• Provide admin support including responding to correspondence, filing, reporting, action logs.
• Attend internal meetings representing the department and advocate customer voice.
• Conduct post-completion satisfaction calls.
• Manage customer complaints and legacy issues efficiently.
• Ensure subcontractors meet SLAs and follow Contra Charge Process.
• Update weekly reports and share with relevant personnel.
• Promote and act in line with group values and policies.
• Carry out other ad hoc duties.

Skills

Admin experience

Customer service

Excellent communication

MS Office proficient

Team player

Assertive & resilient

Time management

Multi-tasking

Professional demeanour

Tools

MS Office

Job description

Barratt Developments PLC is seeking a Customer Care Coordinator to support the Head of Customer Care in resolving customer issues and coordinating departmental administration. You will handle calls, emails, and social media responses, ensure timely updates, and liaise with Site Management, technicians and subcontractors to deliver high-quality post-sale service.

Ideal candidates have experience in secretarial/administration roles, strong communication skills, proficiency with MS Office, and the