Housing Services Manager - Hybrid, Lead Neighbourhood Team

Service Care; Long Stratton; Híbrido; GBP 43.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave

Private healthcare

Pension provision

Descripción de la vacante

Service Care in Long Stratton, Norfolk, is seeking an experienced Housing Services Manager to lead a Neighbourhood Officers team across general needs housing stock. Hybrid role based in Long Stratton, offering blended office and local working.

You will shape a high-performing service, manage complex cases and drive tenant engagement. The role requires CIH Level 4, strong tenancy knowledge and DBS clearance.

Formación

• Significant housing management experience, including leading teams and improving services.
• Strong knowledge of tenancy and neighbourhood management, including ASB, safeguarding, estate management and tenancy sustainment.
• CIH Level 4 qualification, or willingness to work towards it.
• Basic DBS check required.

Responsabilidades

• Leading, coaching and performance-managing a team of Neighbourhood Officers.
• Overseeing tenancy sign-ups, tenancy sustainment, home visits, estate management, ASB, safeguarding and tenancy audits.
• Managing complex housing management and legal cases, ensuring risks are identified and action taken.
• Driving service improvement through performance data, customer insight, feedback and Housing Ombudsman learning.
• Leading service complaint responses and supporting evidence submissions to the Housing Ombudsman.
• Developing and embedding tenancy and neighbourhood management policies and procedures.
• Building strong relationships with residents, local authorities and external partners.
• Managing budgets and resources in line with delegated authority and audit requirements.
• Supporting resident engagement activity and ensuring tenant voice influences service delivery.

Conocimientos

Housing management

Team leadership

ASB handling

Safeguarding

Estate management

Tenancy sustainment

Budget management

Educación

CIH Level 4 qualification

Descripción del empleo

Service Care in Long Stratton, Norfolk, is seeking an experienced Housing Services Manager to lead a Neighbourhood Officers team across general needs housing stock. Hybrid role based in Long Stratton, offering blended office and local working.

You will shape a high-performing service, manage complex cases and drive tenant engagement. The role requires CIH Level 4, strong tenancy knowledge and DBS clearance.