Housing Officer — Build Stronger Communities (Hybrid)

Niyaa People Ltd; Northampton; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Contract length: 6 weeks temporary

Hybrid work model

Hourly rate £30.74

Mileage allowance 55p/mile

Job summary

Niyaa People Ltd is seeking an experienced Housing Officer to join a well-established Housing Association, covering a patch across Northampton on a temporary basis. You will lead tenancy management, ASB handling, and resident engagement to sustain thriving communities.

The role requires a strong background in social housing, excellent communication, and the ability to manage a housing patch independently. A full UK driving licence and access to a vehicle are essential, with hybrid working

Qualifications

• Previous experience working as a Housing Officer within a Housing Association or Local Authority.
• Strong knowledge of tenancy management within social housing.
• Experience managing a housing patch independently.
• Confident dealing with anti-social behaviour, tenancy breaches and resident enquiries.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a varied workload.
• Full UK driving licence and access to a vehicle (essential).

Responsibilities

• Manage a designated patch of properties, providing an effective and customer‑focused housing management service.
• Deliver all aspects of tenancy management including sign‑ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement.
• Conduct estate inspections and ensure communal areas are maintained to a high standard.
• Carry out home visits and maintain regular contact with residents.
• Work closely with internal teams and external agencies to resolve tenancy‑related issues.
• Support residents to sustain their tenancies and promote successful communities.
• Monitor and manage rent‑related issues, making referrals where necessary.
• Maintain accurate records and update housing management systems in a timely manner.

Skills

Tenancy management

Communication skills

Customer service

Organisational skills

Driving licence

Job description

Niyaa People Ltd is seeking an experienced Housing Officer to join a well-established Housing Association, covering a patch across Northampton on a temporary basis. You will lead tenancy management, ASB handling, and resident engagement to sustain thriving communities.

The role requires a strong background in social housing, excellent communication, and the ability to manage a housing patch independently. A full UK driving licence and access to a vehicle are essential, with hybrid working