Hybrid Cognigy Agentic AI Engineer — UK

Ellison Coast Limited; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Job summary

Ellison Coast Limited is recruiting a hands-on NiCE Cognigy AI Engineer to deliver conversational AI solutions and manage live deployments. You’ll configure Cognigy flows, test, and collaborate with a Cognigy Architect to meet client needs.

The role covers on-site visits across the UK and a hybrid London-based office presence, with remote work when not on client sites. Strong Cognigy experience and JavaScript skills are essential.

Qualifications

• Real delivery experience on Cognigy.AI, including flows, nodes, playbooks and prompts.
• Solid JavaScript skills for payload mapping, validation and API handling.
• Practical grasp of prompting, tool design and multi-language support.
• Experience with Voice Gateway, xApps, REST APIs and Knowledge AI or FAQ grounding.

Responsibilities

• Build Cognigy flows and voice journeys with routing and fallback logic.
• Set up agentic AI, LLM tool calling and context handling.
• Work on Voice Gateway, integrations, multilingual chat/voice, NLU and Knowledge AI.
• Test, debug and document solutions with UAT support.
• Travel to client sites in the UK when project requires on-site presence.

Skills

Cognigy.AI

JavaScript

Prompting/Tool design

REST APIs

Knowledge AI

Voice Gateway

xApps

Code Nodes

Problem solving

Tools

Cognigy Insights

Tool calling with LLM

Job description

Ellison Coast Limited is recruiting a hands-on NiCE Cognigy AI Engineer to deliver conversational AI solutions and manage live deployments. You’ll configure Cognigy flows, test, and collaborate with a Cognigy Architect to meet client needs.

The role covers on-site visits across the UK and a hybrid London-based office presence, with remote work when not on client sites. Strong Cognigy experience and JavaScript skills are essential.