Conversational AI Solutions Architect (Hybrid)

Ellison Coast Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Ellison Coast Limited is recruiting a NiCE Cognigy AI Architect to design end-to-end Cognigy solutions for enterprise customers in London. The role covers architecture, security, integration patterns, and deciding on agentic AI versus deterministic flows.

Occasionally hands-on work, you may build, test and debug with the team. You’ll ensure solutions are secure, scalable, and maintainable in production beyond go-live.

Qualifications

• 2–3 years designing and delivering conversational or agentic AI.
• Hands-on Cognigy architecture experience across Flows, Voice Gateway, and LLM nodes.
• Understanding of structured tool results, grounding, guardrails and agentic reasoning.
• Strong conversation design skills and production-ready mindset.

Responsibilities

• Own Cognigy solution design across customer use cases.
• Set architecture, patterns, and security controls for deployments.
• Decide when to use agentic AI vs deterministic flows or NLU.
• Build reusable patterns for prompts, tool schemas and integrations.
• Review engineers' work, unblock them, and sign off solutions.
• Run workshops, demos, design reviews and risk reviews with customers.

Skills

Cognigy architecture

LLM prompting

Tool orchestration

Conversation design

REST integrations

Security controls

Multilingual capabilities

Code review (Code Nodes)

Tools

JavaScript

Playbooks

Insights

xApps

Job description

Ellison Coast Limited is recruiting a NiCE Cognigy AI Architect to design end-to-end Cognigy solutions for enterprise customers in London. The role covers architecture, security, integration patterns, and deciding on agentic AI versus deterministic flows.

Occasionally hands-on work, you may build, test and debug with the team. You’ll ensure solutions are secure, scalable, and maintainable in production beyond go-live.