Hybrid Cloud Operations Leader

Sword Group

Glasgow

Hybrid

GBP 70,000 - 100,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Flexible working

Private health insurance

Job summary

Sword Group is seeking an experienced Hybrid Cloud Operations Lead to guide Infrastructure and Cloud Platforms within Technical Operations. You will directly manage Infrastructure Engineers and Cloud Platform Engineers across Managed Services and Co-Managed Services, ensuring adherence to standards and effective delivery for live customer services.

You will lead day-to-day operations, translate standards into actionable work, and drive performance through regular 1:1s, coaching and development

Qualifications

Experience leading Infrastructure, cloud platform or technical operations teams.
Strong working knowledge of hybrid and public cloud and virtualization technologies (VMware/Nutanix).
Ability to translate engineering standards into clear operational guidance.
Proven track record of coaching and developing engineering teams.

Responsibilities

Lead day-to-day operation and development of Infrastructure and Cloud Platforms discipline.
Create clear ownership, priorities and follow-through across multiple customer environments.
Manage performance through 1:1s, objectives, development plans and appraisals.
Maintain skills matrix and drive training, mentoring or recruitment actions.
Coordinate workload, service coverage, priorities and escalation across platforms.
Ensure patching, maintenance, backup, capacity, lifecycle and remediation are owned and progressed.
Support onboarding and transition of new customers into live support.
Ensure engineers have knowledge, access, monitoring, runbooks and escalation paths.