Hybrid Client Delivery Advisor – SME

AXA Group; Leicester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

AXA Health is seeking a Client Delivery Advisor to join the SME Sales and Service Centre. You will provide telephony and administration support to SME clients, brokers, and colleagues, ensuring service levels and quality are met.

Key responsibilities include handling enquiries, owning client requirements, managing complaints, and maintaining accuracy across invoicing and processes. The role focuses on developing multi-skills and personal development while working in a hybrid UK environment.

Qualifications

• Customer-focused and motivated to deliver results beyond expectations.
• Excellent written and verbal communication skills.
• Confident in planning and prioritising workload.
• Excellent attention to detail and accuracy.
• Strong organisation and time management abilities.
• Fast and accurate typing skills.
• Able to use multiple systems and follow processes during client calls.

Responsibilities

• Be the first point of contact for telephone service enquiries and provide instant resolution where possible.
• Take full ownership of client requirements.
• Manage complaints with support from Complaint Resolution as needed.
• Handle complex administration and invoicing queries.
• Meet service levels and quality standards.
• Develop multi-skills across all aspects of customer support.
• Pursue personal development and growth in the role.

Skills

Customer focus

Communication skills

Planning & prioritising

Attention to detail

Organisation & time management

Typing speed

Multi-system experience

Tools

CRM systems

Spreadsheets

Job description

AXA Health is seeking a Client Delivery Advisor to join the SME Sales and Service Centre. You will provide telephony and administration support to SME clients, brokers, and colleagues, ensuring service levels and quality are met.

Key responsibilities include handling enquiries, owning client requirements, managing complaints, and maintaining accuracy across invoicing and processes. The role focuses on developing multi-skills and personal development while working in a hybrid UK environment.