Hybrid Claims Support Specialist – Life & Disability

Guardian Financial Services; Reading; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Medical Insurance

Company Pension Scheme

Private dental insurance

EV Salary Sacrifice Scheme

Cycle to Work scheme

Europe and Worldwide Travel Insurance

Medical Cash Plan

Gym memberships

24/7 GP service

25 days holiday

Job summary

Guardian Financial Services is seeking an experienced Claims Support professional to join our team. You will support Claims Specialists in managing Life, Critical Illness and Disability claims, liaising with customers, advisers and third parties, and helping keep the claims diary and workflow running smoothly.

You will bring excellent customer service, strong planning and organisational skills, and solid knowledge of the UK protection insurance market and regulatory environment.

Qualifications

• Great customer service skills with a passion and desire to achieve the best outcome for the customer.
• A proactive and collaborative nature, with the ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition.
• Knowledge of the UK protection insurance market and regulatory environment to support this experience, you'll have special skills or qualities such as;
• Excellent communication skills, both verbal and written
• Strong planning and organisational skills

Responsibilities

• Supporting the Claims Specialists in managing all aspects of Life, Critical Illness and Disability claims in accordance with Guardian's operating processes and agreed claim's philosophy with a high level of accuracy
• Managing other claims such as Premium Waiver and Fracture claims within an agreed claims authority as required
• Carrying out tasks daily such as managing the claims phone line, claims inbox and claims diary to support the operational running of the claims team
• Communicating with clients, advisers, and third parties such as GP surgeries and hospitals by email and telephone
• Developing, reviewing, and updating claims processes and procedures and identifying ways to continually improve the operational performance of the Claims team
• Adhering to current financial, FOS, regulatory, legal and industry guidelines in processing claims, including DPA.
• Inputting and maintaining claims data
• Promoting the Claims Department across the business

Job description

Guardian Financial Services is seeking an experienced Claims Support professional to join our team. You will support Claims Specialists in managing Life, Critical Illness and Disability claims, liaising with customers, advisers and third parties, and helping keep the claims diary and workflow running smoothly.

You will bring excellent customer service, strong planning and organisational skills, and solid knowledge of the UK protection insurance market and regulatory environment.