Personal Injury Claims Advisor - Hybrid, Bonus & Growth

Minster Law Ltd; Wakefield; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Salary £23,849.28

35 hour week

Annual discretionary bonus

Hybrid working

25 days holiday (up to 30)

"Time for Me" days

Investors in People

Job summary

Minster Law Ltd is seeking a Customer Response Advisor to support customers through each stage of their personal injury claim, providing practical advice and a friendly, professional service. You will gather information, tailor solutions, and ensure a positive customer experience across the claims process.

The role emphasizes excellent communication, data accuracy, and teamwork, with hybrid working and a discretionary annual bonus.

Qualifications

• Proven experience in a customer service or advisory role.
• Strong communication skills.
• Proficiency in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• A positive attitude with the ability to work well within a team environment.
• Experience of working in a contact centre environment.
• Experience of Insurance and/or Personal Injury working environment.
• Ability to analyse information effectively and provide insightful recommendations.

Responsibilities

• Engage with clients to understand their needs and provide appropriate advice and solutions
• Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved
• Obtain all relevant information from new clients ensuring these are detailed correctly.
• Accurately assess claims for both liability and injury and prepare for submission.

Skills

Customer service experience

Strong communication skills

Data entry

Phone etiquette

Team player

Job description

Minster Law Ltd is seeking a Customer Response Advisor to support customers through each stage of their personal injury claim, providing practical advice and a friendly, professional service. You will gather information, tailor solutions, and ensure a positive customer experience across the claims process.

The role emphasizes excellent communication, data accuracy, and teamwork, with hybrid working and a discretionary annual bonus.