Hybrid Claims Advisor: Customer Resolution Lead

Pertemps; Old Warren; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A major customer relations firm in the UK is looking for a Claims Advisor to support customers with their claims. This hybrid role involves investigating claims, managing customer communication, and collaborating with teams. Ideal candidates will have excellent communication and negotiation skills, with a focus on customer satisfaction. The position offers a competitive salary up to £28,000 with benefits such as additional holiday days and a generous pension scheme.

Benefits

24 days holiday, increasing with service

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Ability to work under pressure and meet deadlines.
• Clear and confident written communication.
• Experience handling claims or complaints.

Responsibilities

• Support customers with their claims.
• Record casework accurately in CRM systems.
• Investigate claims and provide outcomes.

Skills

Strong investigation skills

Organisational skills

Professional telephone manner

Excellent communication skills

Negotiation skills

Good IT skills

Experience in claims management

Tools

CRM systems

MS Office

Job description

A major customer relations firm in the UK is looking for a Claims Advisor to support customers with their claims. This hybrid role involves investigating claims, managing customer communication, and collaborating with teams. Ideal candidates will have excellent communication and negotiation skills, with a focus on customer satisfaction. The position offers a competitive salary up to £28,000 with benefits such as additional holiday days and a generous pension scheme.