Hybrid Change Manager: Readiness & Service Delivery

Nationwide Group; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Nationwide Group is recruiting two Change Managers within Business Readiness & Service Delivery to drive effective, safe and customer-focused change across Business Banking. You will report to a Senior Change Manager and translate change requirements into practical plans, managing impact assessments, stakeholder engagement, training and communications readiness, plus user testing, acceptance and sign-off.

We support hybrid working across the UK, with in-office and remote options, and you will

Responsibilities

• Deliver effective, safe and customer-focused change across Business Banking.
• Manage impact assessments, stakeholder engagement, knowledge, training and communications readiness, alongside user testing, acceptance and sign-off.
• Collaborate with business teams, project and programme colleagues and control functions to ensure change is understood, tested and embedded with clear evidence of readiness and risk mitigation.
• Balance pace with control, identify readiness gaps, and help deliver change that protects service continuity and improves customer and colleague experience.

Job description

Nationwide Group is recruiting two Change Managers within Business Readiness & Service Delivery to drive effective, safe and customer-focused change across Business Banking. You will report to a Senior Change Manager and translate change requirements into practical plans, managing impact assessments, stakeholder engagement, training and communications readiness, plus user testing, acceptance and sign-off.

We support hybrid working across the UK, with in-office and remote options, and you will