Change Manager

Description This; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Nationwide Group is recruiting two Change Managers within Business Readiness & Service Delivery to drive effective, safe and customer-focused change across Business Banking. You will report to a Senior Change Manager and translate change requirements into practical plans, managing impact assessments, stakeholder engagement, training and communications readiness, plus user testing, acceptance and sign-off.

We support hybrid working across the UK, with in-office and remote options, and you will

Responsibilities

• Deliver effective, safe and customer-focused change across Business Banking.
• Manage impact assessments, stakeholder engagement, knowledge, training and communications readiness, alongside user testing, acceptance and sign-off.
• Collaborate with business teams, project and programme colleagues and control functions to ensure change is understood, tested and embedded with clear evidence of readiness and risk mitigation.
• Balance pace with control, identify readiness gaps, and help deliver change that protects service continuity and improves customer and colleague experience.

Job description

We’re recruiting two Change Managers within Business Readiness & Service Delivery, both working to the same role specification. You’ll play a pivotal role in delivering effective, safe and customer-focused change across Business Banking. Reporting to a Senior Change Manager within the Business Readiness, Change Management and User Testing pillar, you’ll turn change requirements into practical plans that prepare our people, processes and services for implementation.

You’ll manage impact assessments, stakeholder engagement, knowledge, training and communications readiness, alongside user testing, acceptance and sign-off. Working closely with business teams, project and programme colleagues and control functions, you’ll ensure that change is understood, tested and embedded in line with Nationwide’s change principles, with clear evidence of readiness and appropriate risk mitigation.

This role requires strong planning, influence and the ability to navigate competing stakeholder priorities. You’ll balance pace with control, making readiness gaps visible and helping deliver change that protects service continuity and improves customer and colleague experience.

We support small and medium businesses and larger enterprises to build livelihoods, create jobs and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and ready to deliver more ‘simply brilliant experiences’.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

We are happy to consider flexible working approaches to help you perform at your best.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.